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A fully managed BDC service, powered by our industry-leading CRM. Single-point or multi-franchise group, rural or urban: we tailor each partnership to your unique operations. With 20+ years of BDC management expertise our service is managed by us, customized by you – delivering an exceptional customer experience and driving service revenues at every interaction.
99.9% uptime - Exceptional Outreach Consistency
5 Million Calls Handled Every Year
Total BDC ManagementWe handle everything from recruiting to training staff, and managing your entire BDC operation so you can focus on what they do best.
Maximize Outreach The right mix of automation and personal interaction – maximize your phone, email and text message outreach with the perfect blend of both.
Turnkey SolutionAs a managed BDC, everything is provided including equipment, physical space, call recording and reporting, dedicated phone line with caller display and technical support.
Seamless Customer ExperienceYour DealerMine coordinators become an integral part of your team. Your customers come to view us as part of your dealership.
Scaled Solutions Whether you're a single-point or multi-franchise group, rural or urban—we tailor each partnership to the dealership’s unique operations.
Performance StandardsWith defined considerations and benchmarks, you can monitor and measure hundreds of metrics and KPIs daily, including contact volume, call rate, phone system performance, close rates, sales metrics and more.
Quorum group of companies
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